Customer Success Manager

Job Introduction

We're on a mission to recruit an experienced Customer Success Manager to join our team. Your mission: inspire our customers and help them achieve great results with our recruitment software. 

You’ll be a trusted expert, a key player in the Tribepad team, and a champion of our People First agenda.

Why this role matters

You’ll build and maintain strong relationships with our customers, ensuring their satisfaction and success. Taking a proactive, empathetic approach, you’ll drive engagement, loyalty, and retention while supporting Tribepad in meeting its ESG goals.

What you'll be doing

• Develop and implement strategies to keep customers happy, engaged, and loyal.
• Create and track customer success plans to help clients achieve their goals.
• Monitor metrics and reporting to identify opportunities for improvement.
• Serve as the main point of contact for assigned customers, resolving issues and addressing needs.
• Track product usage and find ways to enhance the customer experience.
• Collaborate with sales, product, and support teams to ensure a seamless customer journey.
• Conduct regular check-ins and business reviews to assess satisfaction and progress.
• Advocate for customers internally to influence product development and service enhancements.
• Stay up to date with industry trends and best practices.
• Travel occasionally to Sheffield HQ and customer sites across the UK.
• Support Tribepad in meeting their ESG goals.

About you:

You’re passionate about helping customers succeed and thrive in a fast-paced environment. You bring experience, organisation, and a proactive approach to your work.

You’ll have:

• A background in Customer Success or Account Management, ideally in tech/software. 
• Experience developing and maintaining customer success processes. 
• Strong understanding of customer success KPIs and reporting. 
• Excellent interpersonal and communication skills. 
• The ability to manage multiple priorities and projects. 
• Comfort using CRM and customer success platforms (e.g., Hubspot, PlanHat). 
• A self-driven, results-oriented mindset with a passion for customer satisfaction.

About Tribepad 

Our company ethos is People first, Product second, and Profit third. Our talented team creates recruitment technology that delivers real impact for clients such as Greggs, Northumberland County Council, the Met Office, and DFS, all while fostering a friendly, down-to-earth culture where every voice matters. 

We're on a mission to revolutionise recruitment, making it fairer, faster, and better for everyone. Along the way, we've been recognised with awards and accreditations: 

• Proud to be BCorp accredited.
• ISO9001, ISO14001 & ISO27001 accredited.
• Best Enterprise ATS - 2024 IHR Supplier Awards.

The benefits

• An annual salary of £32,000 to £35,000.
• Hybrid working: the flexibility to work from home with regular collaboration days in Sheffield.
• Support setting up your home office.
• Matched pension contributions, up to 7.5%.
• 28 days’ holiday + Bank Holidays (pro rata).
• Westfield cash plan.
• A supportive, collaborative team